Wire Design is a brand of Petersen Stainless Rigging Ltd.
The data controller is PETERSEN STAINLESS RIGGING LTD (“Petersen”), Cowen Road, Blaydon-on-Tyne, Tyne and Wear, NE21 5TW, United Kingdom. We are committed to protecting and respecting your privacy. This policy (together with our terms of use and any other documents referenced in it) will explain: what types of personal information we collect; when we collect that information; why we are collecting it; how we use/process that information, and how you can access and update the information we hold about you. This privacy policy is for Petersen Stainless Rigging Ltd and associated businesses, this website www.wire-design.co.uk, served by Petersen Stainless Rigging Ltd, and governs the privacy of its users who choose to use it.
THE LEGAL BASES ON WHICH WE RELY
The law on data protection sets out a number of legal bases for which a company may collect and process personal data. Petersen relies on the following bases:
Consent: On occasion, we will collect and process your data with your consent, for example, when you tick a box or complete a form in order to receive email updates or marketing, or provide your business card to a member of our staff.
Contractual obligations: In order to comply with our contractual obligations to you, we need certain pieces of personal data, for example, if you place an order with us, we will collect your delivery address and this information will be passed to our courier.
Legitimate interests: We may use your data to pursue our legitimate business interests, for example, we may use customer purchase history to predict demand. This use of data would be reasonably expected as part of the running of our business, and does not have a material impact on your rights, freedoms or interests.
Legal obligations: In specific circumstances, the law requires us to collect and process data, for example, the personal data of Petersen employees is held and processed for the purposes of satisfying relevant law and for the support and management of Petersen staff.
WHEN WE COLLECT INFORMATION
We collect information:
- When you contact us by any method
- When you create a customer account with us
- When you purchase a product or service from us
- When you apply to join our supply chain
- When you visit any of our websites
- When you engage with us on social media
- When you interact with our staff
or
- When you apply for a role with Petersen
- When you become a member of staff at Petersen
WHAT SORT OF INFORMATION DO WE COLLECT?
We collect a range of personal information from our customers, suppliers and business partners in order to fulfil our contractual obligations and to provide a better service, e.g. name, business telephone or mobile number, business email address, business shipping and billing addresses, credit card or other payment information.
We collect a range of personal information from our employees in order to fulfil our legal and contractual obligations, e.g. name, personal contact details, banking information.
Online information
We collect a range of information when you visit our website or interact with us on social media.
Cookies
Our websites use cookies. Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows us to provide users with an improved experience. We may collect information about your computer, including, where available, your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
Our websites use a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. Users can set their web browser to block cookies. Blocking all cookies may have a negative impact upon the usability of the websites.
Google Analytics
Our websites use tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here here for further information.
Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, we cannot be responsible for the protection and privacy of any information which you provide while visiting other sites because such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question and be aware that you click on external links at your own risk. Petersen cannot be held liable for any damages or implications caused by visiting any external links mentioned.
HOW WE USE THE INFORMATION WE COLLECT
We use information held about you in several different ways to understand you better and to provide the highest levels of service:
- To fulfil our contractual obligations, for example, to process any orders you make using our websites or by contacting us direct
- To process payments
- To respond to any queries, complaints or other enquiries
- To provide you with information, products or services that you request from us or which may be of interest to you, where you have consented to be contacted for such purposes
- To ensure that our website content is presented in the most effective manner for you and for your computer
- To notify you about changes to our service.
Please note, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services to you.
ACCESSING AND UPDATING THE INFORMATION WE HOLD
The GDPR provides the following rights for individuals:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
You have the right to see what information Petersen holds about you (a ‘subject access request’) and to ask for the information to be amended if it is incorrect. You also have the right to withdraw your consent for us to use your personal data at any time.
To make a subject access request or to withdraw consent, please email updates@petersen-stainless.co.uk. Your request will be carried out within one calendar month unless there is good reason for this not to be possible. In this event we will contact you and explain why we cannot carry out your request within one month. Please note, if you withdraw your consent for us to use your personal data, there may be some services we cannot continue to provide to you.
Email marketing you receive from Petersen will always have an ‘unsubscribe’ link at the bottom and will also include the option to amend your details and update your preferences.
You have the right to complain to the Information Commissioner’s Office (ICO) (www.ico.org.uk).
STORAGE, PROCESSING AND RETENTION OF PERSONAL INFORMATION
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect, both in direct and online.
We may need to share personal data outside the European Economic Area (EEA), such as the USA, for example, if you are based outside the UK and place an order with us, we will transfer the personal data that we collect from you to the in the UK.
We sometimes need to share your personal data with trusted third parties, for example, couriers. We only provide the information they require in order to perform the specified service. We currently work with the following businesses, who may process pieces of personal data as part of their contracts with us:
- Our couriers
- Google Analytics
- MailChimp
- YouTube
- Indeed.com
Data is stored and processed only for the period during which processing is necessary and is thereafter archived or deleted. Our Data Handing Register, which includes our retention schedule, may be viewed on request. All data is securely hosted and erased after a specified time.
Disclosure of personal information
We may disclose personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If Petersen or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions and other agreements.
CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, you will be notified by e-mail.
CONTACT
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to updates@petersen-stainless.co.uk, or by post to Petersen Stainless Rigging Ltd, Cowen Road, Blaydon-on-Tyne, Tyne and Wear, NE21 5TW.
v.1.0 May 2018 Edited & customised by: Petersen Stainless Rigging Ltd.